Frequently Asked Questions

1. How do I book a holiday?

Booking your holiday is quick and easy thanks to our online booking page. Navigate to the holiday of your choice and click on “Book this holiday”. On the online booking page read the detailed cost overview carefully. Fill out the form. At the end of the booking form you can type your queries and additional requests. We will contact you if necessary.

2. Is it possible to book extra nights?

It is possible to book extra nights for all holidays with a daily starting date. It is not possible to book extra nights for holidays with fixed starting dates, due to difficulties with your luggage transfer. 

3. Is it possible to pass on my dietary needs to the hotels I will be staying at?

Yes, you can fill in your dietary needs in the online booking form under “Preferences”. The hotel chefs will take your requests into account as much as possible. It’s always good to remind the reception of your dietary needs when you check in at the hotel. 

4. Can Fietsvakantie Groningen book my flight or train journey to Holland for me?

No, unfortunately we do not book flights or train journeys. You must make your own arrangements for your outward and homeward journeys.

5. How can I see whether the self-guided holiday of my choice is still available? 

You can’t. As soon as we receive your booking request we will contact the hotels to find out if they have room for you on the required dates. If they can accommodate you, we will send you a travel agreement per e-mail within three working days. If the hotels are unable to accommodate you on the required dates, we will contact you to confer on an alternative solution.  

6. Can I change the starting point of the holiday of my choice?

That depends. If you are renting bikes through us, you must pick them up at the hotel we have specified so you cannot choose to start your holiday in another town or hotel. If you are bringing your own bike you can start your round tour wherever you like, as long as the hotel has been booked through us. If you plan to leave your car at an alternative hotel of your choice for the duration of your holiday, you’d be well-advised to find out about parking costs beforehand.

7. When and how will I receive the travel agreement and how can I pay?

As soon as we can confirm your holiday, we will send you the travel agreement (contract) by e-mail. It will stipulate the sum of your down payment, to be paid immediately (15% of the total price of your holiday plus insurance premium if you want to buy travel insurance). The remaining sum is due no later than six weeks before the starting date of your holiday.

After the booking is confirmed by us, you will receive the log in information for My FVG, your personal holiday page.

On My FVG you can see a lot of payment options to make it easier for you to transfer the money.

Our bank details:

ING Bank N.V.

Foppingadreef 7

1000 BV Amsterdam

IBAN: NL45INGB0009679616

BIC: INGBNL2AXXX.

1. What kind of hotels will I be staying at?

You will stay at 3-star and 4-star hotels, except if you book a Stay-Okay holiday (in which case you will stay in good quality hostels, in a private room with ensuite bathroom) or a bicycle-barge holiday (in which case you will sleep aboard a barge).

2. Does Fietsvakantie Groningen offer guided group tours? 

No, we only offer self-guided holidays. There is one exception: On bike-barge holidays there is a guide on board the barge but you still cycle by yourselves.

3. May I book my own hotels?

No, we can only provide luggage transfer and cycle routes if the hotels have been booked through us.

4. What type of bikes can I rent through Fietsvakantie Groningen?

Our standard bikes are 24-gear hybrids. We also offer e-bikes, racing bikes and children’s bikes. For more information see https://www.cyclingholidaysgroningen.com/bicycle-rental

5. What is included in the bike rental price? 

Our hybrid bikes and e-bikes are equipped with water resistant pannier bags. Racing bikes and children’s bikes are not. Hybrid bikes also have a handlebar bag. E-bikes don’t have room for a handlebar bag because of the e-bike screen. All our rental bikes come with a pump, chain lock and puncture kit.

6. I have already booked hotels by myself. Can I hire bikes from you?

No, we only offer rental bikes if accommodation is booked through us. 

7. Is a bike helmet compulsory in the Netherlands?

No. However, we would advise you to make sure your children wear a bicycle helmet. We would also advise a bicycle helmet for people cycling on a racing bike. Please let us know on the booking form if you would like to hire a bike helmet. The price for a helmet is €10,- per person. 

8. What kind of routes can I expect on Fietsvakantie Groningen?

The routes we have designed can be navigated by following signposts. The system is explained here. 98% of the time you will be cycling on an asphalt surface, mostly on bike tracks or quiet roads. 

1. When will I receive my Route Pack?

When you check into your first hotel, you will receive our Route Pack, one per room. It includes route descriptions, luggage labels and extra information. If you wish to consult this information beforehand, by way of preparation for the holiday, you can download the documents through MyFVG on our website and print them at home. You will receive your Login for MyFVG upon receipt of your booking confirmation.

2. What are the traffic regulations?

This information can be found in your travel documents, which you receive on arrival.

3. When will I receive my rental bike?

When you check into your first hotel, you will be given the keys to your bike. The saddle height will have been adjusted to the body height you relayed to us earlier. 

4. What is the weather forecast for the Netherlands?

The weather is unpredictable in the Netherlands. On www.accuweather.com you can find historical averages.

5. What if it rains?

Here are our best Fietsvakantie Groningen tips. Make sure you always have your rain gear with you. Moreover, pack dry clothes in your water-proof pannier bags. That way you can change into dry clothes upon arrival at your hotel even if your luggage has not yet been delivered. 

On www.buienradar.nl you can see the shower forecast for the coming three hours. So theoretically you can try to plan your cycling trip around the shower(s).

6. What time will my luggage be picked up / dropped off at the hotel?

Your luggage must be ready for pick-up at 09:00 hrs and will be delivered to your next hotel before 17:00 hrs.

7. How can I contact Fietsvakantie Groningen during my cycling trip?

During office hours you can call us on 0031-481-745068. Outside office hours you can call us on our emergency telephone number which you will find in your Route Pack. We don’t read e-mails at the weekend so please don’t hesitate to phone us on our emergency number to reach us. We will be glad to help you!

8. How do I reach my first hotel from Amsterdam Airport Schiphol?

All our hotels can be reached by public transport. Go to journey planner www.9292.nl/en to print out your travel plan for the journey from the airport to the hotel. Unfortunately, we cannot organize a transfer for you. If you don’t want to use public transport, you will have to take a taxi. 

9. How much is the penalty if I cancel my booking?

Costs for cancellation depend on when you cancel (how many days before the starting date of the holiday). To read our cancellation policy, click on the link.